Frequently Asked Questions

Below we have collected some common questions you might want to have answers on.

If you still have some unanswered questions please contact us at support@eiavaia.com

Where is my order?

Once your order has been shipped you will receive an email with a tracking number, please use this to track your order.

Orders shipped within Sweden normally take 1-3 business days. Orders shipped internationally normally take 1-5 business days depending on the country.

Can I change/cancel my placed order?

We’re quick at processing your orders, please contact our customer care immediately at support@eiavaia.com with your cancellation request details included in the email. If your order already has been processed the changes and cancellations cannot always be fulfilled. Make sure to check that the item(s) in your cart and your shipping address are both correct before order.

Where do you ship from?

We ship from our warehouse in Stockholm, Sweden.

Can I order just one earring?

At the moment, we only sell earrings as a pair and don’t offer single earrings.